Services

Team Building

At the end of this workshop you will be able to:
  • Understand the value of working as a team
  • Develop team norms, ground rules, and team contracts
  • Identify your team player style and how it can be used effectively with your own team
  • Build team trust
  • Identify the stages of team development and how to help a team move through them
  • Recognize the critical role communication skills will play in building and maintaining a team atmosphere
  • Identify ways that team members can be involved and grow in a team setting

Leadership

At the end of this workshop you will be able to:
  • Understand the implications of  personal actions on co-works and team engagement, development and results
  • See the importance of building personal accountability in yourself and others (through commitment, specific actions, and results)
  • Recognize importance of setting expectations and goals that drive results
  • Understand the differences between individual contributors and leaders
  • Know how to write an effective resume and cover letter to get you to the next level

Managing Multiple Generations

At the end of this workshop you will be able to:
  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

Communication Skills

At the end of this workshop you will be able to:
  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Customer service

At the end of this workshop you will be able to:
  • Identify general traits all successful customer service representative practice.
  • Establish strategies for handling angry, and sometimes rude, customers.
  • Enhance active listening awareness.
  • Identify personal conflict management strategies and styles.

Presentation Skills

At the end of this workshop you will be able to:
  • Implement techniques to reduce nervousness and fear
  • Establish rapport with your audience
  • Understand your strengths as a presenter and how to appeal to different types of people
  • Recognize how visual aids can create impact and attention
  • Develop techniques to create a professional presence
  • Learn some different ways to prepare and organize information
  • Prepare, practice, and deliver a short presentation

Critical Thinking

At the end of this workshop you will be able to:
  • Define critical and non-critical thinking
  • Identify your critical thinking style(s), including areas of strength and improvement
  • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
  • Work through the critical thinking process to build or analyze arguments
  • Develop and evaluate explanations
  • Improve key critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments

Conflict Management

At the end of this workshop you will be able to:
  • Turn conflicts into productive interactions
  • Communication your point of view professionally and appropriately
  • Identify the important role effective passive and active listening play in conflict management
  • Develop skills to manage the emotions of yourself and others
  • Identify the relationship between apologizing, blaming, and excuses.

Business/Technical Writing

At the end of this workshop you will be able to:
  • Learn the value of good written communication
  • Understand the concept of technical writing
  • Learn how to write and proofread your work so it is clear, concise, complete, and correct
  • Write complex ideas in simple, easy-to-understand language
  • Communicate technical information effectively to a varied audience, including non-technical people
  • Create professional-looking documents
  • Learn to edit and proofread technical documents
  • Use graphics to enhance technical documents

Personal Coaching

If you would like help in some area of communication, for example becoming more assertive or developing leadership and time management skills, I can work with you on a confidential basis. During our initial discussion, we will set up the parameters of our interaction. We will establish a timeline and your overall goals. Depending on the topic, there is usually an initial assessment administers to create a starting point.

If you need someone to help prepare for a big presentation or speech, I can help you create an engaging, professional, and organized presentation that will help you stand out.